FREE SHIPPING OVER $50

Refund Policy & FAQ

COMPANY INFORMATION

PHONE: 585-703-8202

MONDAY-FRIDAY: 9AM-5PM ET

BLACK JACK GAME CALLS

888 QUAKER ROAD

SCOTTSVILLE, NY 14546

CONTACT US BY E-MAIL: BLACKJACKGAMECALLS@GMAIL.COM

ORDERS

1. HOW DO I TRACK MY ORDER?

ALL CUSTOMERS WHO ORDER ONLINE WILL RECEIVE A SHIPPING CONFIRMATION EMAIL THAT INCLUDES A TRACKING LINK. TO TRACK AN ORDER AFTER IT HAS BEEN SHIPPED, CLICK ON THE TRACKING LINK IN YOUR SHIPMENT CONFIRMATION EMAIL OR EMAIL US DIRECTLY AT BLACKJACKGAMECALLS@GMAIL.COM

YOUR ORDER IS BEING DELIVERED VIA USPS MAIL AND YOU HAVE YOUR TRACKING NUMBER, YOU CAN TRACK YOUR ORDER HERE. USPS.com® - USPS Tracking®

2. WHAT FORMS OF PAYMENT DO YOU ACCEPT?

WE ACCEPT PAYMENT BY VISA, MASTERCARD, DISCOVER, AMEX, APPLE PAY, GOOGLE PAY, AND PAYPAL FOR ONLINE ORDERS. WHEN YOU PLACE AN ORDER ON OUR SITE, YOUR CREDIT CARD IS CHARGED AT THE TIME THAT YOU CLICK ON THE “COMPLETE & PAY” BUTTON.

WE WILL CHARGE FOR THE ALL OF THE ITEMS ORDERED, PLUS THE ENTIRE AMOUNT OF SHIPPING AND HANDLING CHARGES AT THE TIME OF YOUR ORDER.

WHILE IT IS OUR GOAL TO HAVE INVENTORY ITEMS IN STOCK AND READY FOR IMMEDIATE SHIPMENT, THERE WILL BE OCCASIONS WHERE THAT IS NOT POSSIBLE. IN THE EVENT THAT SOMETHING YOU ORDERED IS OUT OF STOCK, THE ITEM(S) WILL BE PLACED IN BACK ORDER STATUS AND AN ESTIMATED IN-STOCK DATE WILL BE PROVIDED TO YOU. THE REMAINING ITEMS IN YOUR ORDER WILL BE SHIPPED WITHOUT DELAY.

YOU WILL NOT BE BILLED ANY ADDITIONAL SHIPPING FEES FOR BACKORDERED ITEMS.

3. DO YOU CHARGE SALES TAX?

WE ARE REQUIRED TO CHARGE SALES TAX ON MERCHANDISE SHIPPING WITHIN THE STATE OF NEW YORK. THE AMOUNT OF SALES TAX CHARGED IS BASED ON CURRENT LOCAL TAX RATES. SALES TAX WILL BE REFUNDED FOR RETURNED ITEMS.

STATE AND LOCAL SALES TAX RATES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR NOTICE.

4. HOW DO I USE A PROMO OR COUPON CODE?

DURING CHECKOUT, YOU WILL SEE A “COUPON CODE” PROMPT ON THE PAGE WHERE YOU WILL CHOOSE YOUR SHIPPING AND CREDIT CARD PREFERENCES. ENTER YOUR CODE IN THE BOX PROVIDED AND CLICK CONTINUE TO PROCEED TO THE NEXT PAGE. YOUR COUPON WILL BE APPLIED AND YOUR ORDER TOTAL WILL BE UPDATED.

EACH COUPON CODE HAS SPECIFIC VALUES AND LIMITATIONS AS DETAILED IN THE COUPON OFFER.

COUPON CODES MUST BE ENTERED AT THE TIME OF PURCHASE AND CANNOT BE APPLIED RETROACTIVELY.

PROMOTIONAL DISCOUNTS DO NOT APPLY TO DEALER ORDERS.

5. WHAT IF AN ITEM IS NOT IN STOCK?

ON OCCASION, DEMAND FOR A PRODUCT WILL EXCEED THE QUANTITY IN STOCK. IF YOU ORDER AN ITEM THAT IS CURRENTLY OUT OF STOCK, WE WILL NOTIFY YOU BY E-MAIL THAT THE PRODUCT IS BACK ORDERED AND LET YOU KNOW WHEN IT IS EXPECTED.

IF YOU HAVE ORDERED MULTIPLE ITEMS, IN-STOCK ITEMS WILL BE SHIPPED IMMEDIATELY VIA YOUR REQUESTED SHIPPING METHOD, SO AS NOT TO DELAY YOUR ENTIRE ORDER.

BACK ORDERED ITEMS WILL BE SHIPPED WITHOUT INCURRING ADDITIONAL SHIPPING CHARGES.

6. IS SHOPPING AT BLACKJACKGAMECALLS.COM SECURE?

BLACK JACK GAME CALLS USES SHOPIFY PAYMENTS. SHOPIFY PAYMENTS IS PCI COMPLIANT, MEANING THE SYSTEM MEETS THE SECURITY STANDARDS SET BY THE PAYMENT CARD INDUSTRY DATA SECURITY STANDARDS COUNCIL. IT SUPPORTS 3D SECURE CHECKOUTS, A SECURITY LAYER THAT ADDS AN AUTHENTICATION STEP FOR ONLINE PAYMENTS. SHOPIFY ALSO ENSURES PAYMENT DATA ENCRYPTION.

SHIPPING

IN-STOCK ORDERS SHIP IN 1-3 BUSINESS DAYS.

WE OFFER SHIPMENT VIA USPS FIRST CLASS PACKAGE AND PRIORITY MAIL. ALL SHIPMENTS TO PO BOX ADDRESSES ARE SENT VIA PRIORITY MAIL.


DO YOU SHIP OUTSIDE OF THE US?

AT THIS TIME, BLACK JACK GAME CALLS DOES NOT SHIP OUTSIDE OF THE U.S.

WE WILL NOTIFY VIA OUR WEBSITE: BLACKJACKGAMECALLS.COM WHEN THIS SHIPPING BECOMES AVAILABLE.

GAME CALLS RETURNS/REFUNDS

DUE TO HEALTH STANDARDS AND SAFETY, BLACK JACK GAME CALLS DOES NOT OFFER REFUNDS AND/OR RETURNS ON ANY OF OUR CALLS (THIS INCLUDES ALL MOUTH CALLS AND GRUNT TUBES.)

IF YOU HAVE A CONCERN REGARDING THE ITEM YOU RECEIVED PLEASE CONTACT BLACKJACKGAMECALLS@GMAIL.COM

 

APPAREL RETURNS/REFUNDS/EXHANGES

WE OFFER APPAREL EXHANGES WITHIN THREE (3) DAYS OF RECEIPT OF APPAREL SHIPMENT FOR SIZE CHANGE NEEDS.

WE DO NOT ACCEPT RETURNS OR REFUNDS FOR APPAREL ITEMS. IF YOU HAVE A CONCERN REGARDING THE ITEM YOU RECEIVED PLEASE CONTACT BLACKJACKGAMECALLS@GMAIL.COM


PLEASE EXHANGE APPAREL ITEMS TO:

BLACK JACK GAME CALLS
ATTN: EXCHANGES
888 QUAKER ROAD
SCOTTSVILLE, NY 14546

• PLEASE ENCLOSE A COPY OF THE INVOICE OR PACKING SLIP YOU RECEIVED WITH YOUR ORDER. IF YOU DON’T HAVE EITHER OF THESE, PLEASE ENCLOSE YOUR NAME, ADDRESS, PHONE NUMBER.

  • WE WILL SHIP YOUR REPLACEMENT ITEM(S) ONCE WE RECEIVE YOUR RETURNED ITEMS. PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED ONCE IT HAS BEEN RECEIVED.
  • EXCEPT IN CASES OF AN ERROR ON OUR PART, SHIPPING CHARGES WILL BE INCURRED AT TIME OF SHIPMENT BY CUSTOMER FOR ALL APPAREL EXCHANGES. 
  • IF YOU EXCHANGE AN ITEM, WE WILL COVER THE SHIPPING COST OF GETTING THE NEW ITEM(S) TO YOU (US ORDERS ONLY).

    IF YOU RECEIVE AN INCORRECT PRODUCT DUE TO AN ERROR ON OUR PART, WE WILL COVER THE RETURN SHIPPING VIA A PRE-PAID USPS SHIPPING LABEL.

    *SOME ITEMS IN OUR ONLINE STORE ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN/EXCHANGE. THESE ITEMS ARE DESIGNATED AS FINAL SALE/NON-RETURNABLE IN THE PRODUCT SPECIFICATIONS.

WARRANTY

IF YOU HAVE A CONCERN REGARDING THE ITEM YOU RECEIVED PLEASE CONTACT BLACKJACKGAMECALLS@GMAIL.COM WE DO NOT COVER INSTANCES OF ABUSE OR A FAILURE TO PROPERLY USE OR MAINTAIN THE PRODUCT.